ba99 Terms and Conditions

Certain words and phrases used in these terms have specific meanings, which are set out below:

• "ba99" or "Platform" — The ba99bet.cam website and all services operated under it.
• "User" or "you" — Any person who has registered on ba99 or is using the platform.
• "Account" — A user's own registered profile, through which they play games and carry out transactions.
• "Bonus" — Any promotional offer provided by ba99, available under specific conditions.
• "Deposit" — The process of adding funds to a user's account.
• "Withdrawal" — The process of taking funds out of an account.

To use ba99's services, a user must meet the following eligibility criteria:

• The user must be at least 21 years of age (for users 21+).
• The user must not access the platform from any country or region where online gaming is prohibited.
• All information provided at the time of registration must be accurate and up to date.
• A user may only open one account. If multiple accounts are held, ba99 reserves the right to close both accounts and forfeit the balances.

Opening an account for minors is strictly prohibited. If a parent or guardian believes their minor child is using this platform, they may contact our support team immediately. Following the responsible gaming guidelines is the ethical responsibility of all users.

Opening an account on ba99 requires an active mobile number and valid personal information. After registration, the user may be required to verify their identity via OTP.

3.1 Password Security

Keeping your password and login details completely confidential is your own responsibility. ba99 will never ask for your password by phone or email. If you believe your account has been accessed without authorisation, change your password immediately and notify us.

3.2 Identity Verification (KYC)

For large withdrawals or suspicious activity, ba99 may request a copy of the user's national ID card or passport for identity verification. Withdrawals from the account concerned may be temporarily suspended until verification is complete.

All financial transactions on ba99 are carried out through mobile banking methods available in Bangladesh.

4.1 Deposits

• Accepted payment methods: bKash, Nagad, Rocket and Upay.
• Minimum deposit amount: ৳200.
• Deposits are generally credited to the account within a few minutes.
• Depositing to your ba99 account from another person's mobile banking account is not permitted.

4.2 Withdrawals

• Accepted withdrawal methods: bKash, Nagad, Rocket and Upay.
• Minimum withdrawal amount: ৳500.
• Withdrawals generally take between 30 minutes and 3 hours to complete.
• Withdrawal requests can only be made to the mobile number registered on the account.

To learn more about our payment system and security, visit the About ba99 page, where the platform's operations are explained in detail.

ba99 offers various bonus promotions from time to time. These offers come with specific conditions, and bonuses or related winnings cannot be withdrawn without meeting those conditions.

5.1 Welcome Bonus

New users on ba99 receive a 100% bonus on their first deposit, up to ৳15,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: depositing ৳1,000 gives you a ৳1,000 bonus, making your balance ৳2,000; you must wager ৳1,000 × 20 = ৳20,000 before withdrawing.

5.2 General Bonus Rules

• A bonus may only be claimed once, unless the promotion's terms state otherwise.
• A bonus is not cash and cannot be withdrawn until wagering is complete.
• If ba99 suspects misuse or manipulation of a bonus, it reserves the right to cancel that bonus.
• ba99 reserves the right to change, suspend or cancel any promotion at any time.

Regular active players on ba99 can take part in the VIP programme. The VIP programme has three tiers: Bronze, Silver and Gold.

• Bronze: Up to 0.3% cashback per week.
• Silver: Up to 0.5% cashback per week.
• Gold: Up to 0.8% cashback per week.

Cashback is calculated on weekly net losses. Example: if a Silver tier member has a net loss of ৳20,000 in a week, they will receive ৳20,000 × 0.5% = ৳100 cashback. Advancement through VIP tiers depends on the user's overall activity on the platform. Once cashback is added to the account balance, standard withdrawal rules apply.

The following activities are strictly prohibited on the ba99 platform and may result in permanent account closure:

• Collecting bonuses through fraudulent or deceptive methods.
• Operating multiple accounts.
• Opening or operating an account using another person's identity.
• Attempting to influence game outcomes using software or devices.
• Using the platform for money laundering or illegal financial activities.
• Harassing or behaving inappropriately towards other users.

If any of the above activities are detected, ba99 may suspend or close the account and forfeit the balance without prior notice.

ba99 believes gaming is entertainment, not a source of income. We advise all users to play responsibly. To protect themselves, users can contact our support team to set deposit limits, time limits or a voluntary self-exclusion.

For detailed information and guidance on gaming-related problems or addiction, read our responsible gaming guidelines page, which explains how to set limits and get support.

All content published on the ba99 platform — logos, images, text, game interfaces and software — is protected by the intellectual property rights of ba99 or its third-party providers. Copying, distributing or modifying this content beyond personal use is prohibited.

Content from game software providers such as Pragmatic Play, PG Soft, JILI, Evolution and others is governed by their respective intellectual property policies.

How your personal data is collected, stored and used is described in detail in a separate document. Read our privacy policy page to understand how user data is processed and under what circumstances it may be shared with third parties. These terms and the privacy policy together form the complete legal framework governing your relationship with ba99.

We protect your financial information using SSL encryption and a secure payment gateway.

The ba99 platform is provided on an "as-is" basis. ba99 will not be liable for any loss caused by technical errors, server issues or connection interruptions. However, we aim to resolve any technical problems as quickly as possible.

11.1 Service Interruptions

If the service is temporarily unavailable due to maintenance or other reasons, ba99 will handle any active bets in accordance with its own policies. Such decisions will be considered final.

11.2 Disputes Over Game Results

Results recorded on the game provider's server will be treated as final. If a technical error affects a game result, ba99 will investigate and communicate its decision.

ba99 reserves the right to temporarily or permanently close a user's account in the following circumstances:

• Any breach of these terms.
• Suspicion of fraud or deception.
• Failure to provide accurate information during the verification process.
• The account being inactive for an extended period.
• At the user's own request (including self-exclusion).

Users may also request closure of their account at any time. Before the account is closed, any bonuses will be deducted from the balance and the remaining valid funds will be returned to the registered payment method.

For any complaint or dispute, please contact our customer service team first. ba99's support team is available 24/7 via live chat and email in both Bengali and English.

After a complaint is submitted, our team will investigate and respond as quickly as possible. If you are not satisfied with the resolution, the matter can be escalated to a higher level. For general questions, visit our FAQ page — it contains answers to common questions about accounts, payments and gaming.

ba99 reserves the right to partially or fully amend these terms at any time. The date on which changes take effect will be noted on this page. Continuing to use the platform after any changes means you accept the updated terms.

For significant changes, ba99 will attempt to notify users via their registered mobile number or email, though this is not obligatory.

These terms will be interpreted and governed in accordance with applicable law. Any dispute between both parties will first be addressed through friendly discussion. If that fails, appropriate legal action will be taken.

If you have any questions about these terms, please contact our support team:

• Live Chat: 24/7 direct support in Bengali and English.
• Email: [email protected]

Our support team is ready to answer any questions you have promptly.