ba99 Privacy Policy
Protecting your personal information is our highest priority at ba99. This policy explains in detail what information we collect, how we use it, and what your rights are.
Introduction and Scope
ba99 is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the ba99bet.cam website and all related services.
The purpose of this Policy is to inform our users with complete transparency about what personal information ba99 collects, how that information is processed, with whom it may be shared, and what rights you hold as a user.
Please read this entire Policy carefully before opening an account on the ba99 platform. By starting to use the service, it is understood that you have given your consent to the terms described here.
Information Collection Methods
ba99 collects user information in two main ways — directly from you and automatically while you use the platform.
2.1 Directly Collected Information
Information you provide yourself during account registration and management:
- Full name and date of birth
- Mobile number and email address
- Username and password
- Copy of National ID or passport for identity verification
- bKash, Nagad, Rocket, or Upay account number — for deposits and withdrawals only
- Content of communications made via live chat or email
2.2 Automatically Collected Information
Information collected technically while you use the platform:
- IP address and device identifier information
- Browser type and operating system
- Pages visited and click data on the platform
- Login time, session duration, and logout time
- Betting history, game activity, and transaction records
- Information obtained from cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases we also receive information from trusted third parties:
- Transaction confirmations from payment processors
- Verification results from identity verification services
- Risk signals from fraud prevention agencies
2.4 Sensitive Information
ba99 does not collect unnecessary sensitive information — such as religious identity, political opinions, or medical information. No sensitive personal information is requested beyond the minimum documents required for identity verification.
Cookies and Tracking Technologies
3.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. ba99 uses cookies to keep the platform running smoothly, to remember your preferences, and to ensure security.
3.2 Types of Cookies
We use the following types of cookies:
- Essential Cookies: These are necessary for maintaining login sessions, storing security tokens, and detecting fraudulent activity. The platform does not function properly without these cookies.
- Functional Cookies: Used to remember language preferences, interface settings, and information from previous sessions.
- Analytics Cookies: Used to understand which pages are visited most and where users spend more time, which helps us improve our service.
- Marketing Cookies: Used to display relevant information and offers from ba99.
3.3 Cookie Control
You can disable cookies by changing your browser settings. However, please note that disabling essential cookies may prevent certain important features of the platform — such as login and transactions — from working properly.
Quick Info
- Cookies never directly store your password or payment information
- Session cookies are automatically deleted when the browser is closed
- We do not share data with third-party advertising networks
Use of Collected Information
Account Management
The information you provide is used to create, verify, and maintain your account. This includes identity verification (KYC), password recovery, and account security.
Financial Transactions
Payment information is used to process deposit and withdrawal requests. Records of all transactions made through bKash, Nagad, Rocket, and Upay are stored securely.
Safety & Security
Data is analysed to detect and prevent fraudulent transactions, multiple account usage, and cyber attacks.
Customer Support
Contact information is used to resolve complaints or queries submitted via live chat and email, and to improve the quality of service.
Service Improvement
Behavioural data is analysed to understand which games and betting options users prefer most, so that ba99 can provide a better experience.
Relevant Communications
Your contact information is used to keep you informed about bonus offers, promotions, and important platform updates.
Information Sharing & Disclosure
ba99 does not sell your personal information to any third party. However, information may be shared in certain specific circumstances necessary for operating the service:
5.1 Service Providers
Companies providing payment processing, identity verification, and cybersecurity services are under contract with us. These companies receive only the information needed to deliver their specific service and may not use it for any purpose of their own.
5.2 Legal Obligations
In the case of a legal order, court directive, or lawful request from a government authority, we may be required to provide relevant information.
5.3 Business Transfers
In the event of a business merger or acquisition, user data may form part of the transferred assets. Should such a change occur, we will notify you in advance.
What We Do Not Do
- We do not sell information to third parties
- We do not share personal information with advertisers
- We do not collect irrelevant or excessive information
- We do not send marketing messages without consent
Data Security Measures
ba99 has adopted industry-standard technical and organisational measures to protect your information. Our security framework is divided into the following layers:
6.1 Encryption
All data transmissions on the platform are secured through SSL (Secure Sockets Layer) encryption. Stored sensitive information — particularly payment-related data — is kept in encrypted format.
6.2 Server Security
Our servers undergo regular security checks. Firewalls, intrusion detection systems, and 24-hour monitoring are in place to prevent unauthorised access.
6.3 Access Control
Access to user data is granted only to staff members who require it for their work. All staff are bound by confidentiality agreements and trained in data protection.
6.4 Response to Data Breaches
In the event of a data breach, we will notify affected users as quickly as possible and take immediate steps to limit the damage.
Security Layers
- SSL Encryption
- OTP Verification
- 24/7 Server Monitoring
- Encrypted Database
- Firewall Protection
- Regular Security Audits
Data Retention Period
ba99 does not retain user data for longer than necessary. The data retention policy is as follows:
7.1 Data for Active Accounts
All relevant information is retained for as long as your account remains active. This includes account details, transaction history, and communication records.
7.2 After Account Closure
Even after an account is closed, certain information is retained for a defined period to meet legal requirements. Financial and identity-related information must be kept for the period prescribed under applicable regulations.
7.3 Data Deletion
When the retention period ends or upon your request (where legally permitted), personal data is securely deleted or anonymised. To request data deletion, contact our support team.
Your Rights
Every registered user at ba99 has the following rights over their personal data.
Right to Access Data
If you want to know what data ba99 holds about you, you can request it at any time. We will provide a copy of the data within a reasonable time.
Right to Correct Data
If any of your stored data is incorrect, you have the right to request a correction. This can be done through account settings or by contacting support.
Right to Delete Data
In certain circumstances, you can request that your personal data be deleted. However, some data may be required to be retained due to legal obligations.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your data be temporarily restricted, for example if the accuracy of the data is in question.
Right to Stop Marketing Messages
If you do not wish to receive promotional emails or messages, you can use the 'Unsubscribe' option in any message or let us know directly through support.
Right to Data Portability
You have the right to request your data in a commonly readable format, making it convenient to use elsewhere.
Prevention of Underage Use
ba99 strictly prohibits registration and use by anyone under the age of 21. We follow an ID-based KYC process to verify age.
9.1 Detection and Termination
If a user registers with a false age and this is later proven, that account will be closed immediately. The relevant individual's information will be processed in accordance with applicable law.
9.2 Request to Guardians
If guardians believe their minor child is using ba99, please notify our support team immediately. Following Responsible Gaming policies is a core part of our commitment, and we are ready to take necessary steps to protect families.
All ba99 services are for individuals aged 21 or above only.
Contact & Policy Updates
10.1 Privacy-Related Contact
For any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact us:
- Live Chat: 24/7 direct live chat — available in Bengali and English
- Email: [email protected]
Our support team is active at all hours and takes privacy-related requests seriously.
10.2 Changes to This Policy
ba99 reserves the right to update this privacy policy as needed. If significant changes are made, you will be notified via your registered email or a notice on the platform. Continued use of the platform after a revised policy is published will be taken as your agreement to the updated policy.
To get a full picture of ba99's overall user policies, also visit our About Us page.
Policy Version Information
- Current Version v3.0
- Last Reviewed January 2025
- Effective Date 1 January 2025
- Applicable Region Bangladesh